Information & Support
Looking for an answer or need a little guidance? You’re in the right place.
We want to make it as easy as possible for you to enjoy everything Melton Mowbray u3a has to offer. Whether you have a question about your membership, joining or managing a group, using our online services, or simply need to know how something works, this is a good place to start.
Here you’ll find helpful guidance, frequently asked questions and practical information covering many of the things our members and Group Leaders ask us about most often.
Browse the sections below to find the information you need. If you can’t find the answer, don’t worry, we’ll also point you towards the right person to contact for further help.
Find the answer. Get the guidance. Enjoy your u3a.
FAQ's
1. Joining & Membership
How old do I have to be to join u3a?
There is no upper age limit. u3a was originally associated with retirement and the 'third age', but today it welcomes adults whose work and other commitments have eased enough to give them time to enjoy new interests and activities. You may be retired, semi-retired, working part-time or still working. What matters is having the time and enthusiasm to learn, make friends and take part in the u3a community.
Can I try a group before joining Melton Mowbray u3a?
Yes. You are welcome to attend up to three taster sessions to see whether a group is right for you. After your third taster session, you will need to become a member of Melton Mowbray u3a if you would like to continue attending.
My friend would like to join but does not have internet access. How can they join and keep up with what is happening?
Internet access is not essential. They can call our main telephone number on 0300 102 4512, leave a message and someone will return their call. They are also very welcome to attend one of our monthly meetings as a visitor. These are held on the third Thursday of the month, with doors opening at 9.30 am, where they can obtain information and a membership application form. If possible, a friend or family member may also be able to help them access online information or receive emails on their behalf.
My partner and I both want to join. Is there a household or joint-membership discount?
No. Membership is held individually and, as we aim to keep our annual membership fee as affordable as possible, we do not offer an additional discount for two or more members living at the same address.
If I join part way through the membership year, is the fee reduced?
Yes. If you join after 1 August, a slightly reduced membership fee applies.
Can I belong to more than one local u3a?
Yes. You can join more than one u3a, but you will normally need to become a member of each one separately. Some u3as offer a reduced fee for people who are already members of another u3a, often described as 'associate membership', so it is worth checking with the individual u3a.
I used to be a member and would now like to re-join. Should I apply as a new member or renew my previous membership?
Please renew your previous membership rather than submitting a new-member application. This helps us avoid creating a duplicate membership record. If you need help locating or reactivating your record, contact the Membership Secretary at membership@u3ameltonmowbray.org.uk.
I have forgotten the password for the membership area. What should I do?
If you previously renewed your membership online, check your membership renewal email for the information provided at the time. If you joined or renewed by post, check the membership information you received. If you are still unable to gain access, please contact the Membership Secretary at Membership@u3ameltonmowbray.org.uk or leave a message on 0300 102 4512.
2. Groups & Activities
Can I join groups as soon as I become a member?
Yes. Once you have received your membership card, you can join as many groups as you wish, subject to places being available in individual groups.
How can I find out whether a group has spaces available?
Please contact the relevant Group Leader through our Groups pages at https://melton-mowbray.u3asite.uk/groups/. If the group is currently full, the Group Leader should be able to add you to a waiting list. If you are unsure whom to contact, call our general enquiries number on 0300 102 4512 and we will point you in the right direction.
I use a wheelchair and have a carer. Will I be able to take part?
We aim to make our activities as accessible as possible. For groups meeting in members' private homes, please check accessibility directly with the Group Leader. For outings, visits and other activities away from our usual venues, please contact the organiser beforehand to discuss your requirements. Carers accompanying members may attend free of charge.
The activity I am interested in is not currently offered. Can I suggest a new group?
Absolutely. We do not keep a fixed list of future groups, because many new groups begin with an idea from a member. You can suggest a new activity at any time and our Groups Co-ordinator will guide you through what is involved. Email Groups@meltonmowbrayu3a.org.uk.
3. Volunteering & Getting Involved
I'd like to volunteer, but I don't have a particular skill to teach. How could I help?
There are many ways to get involved and you certainly do not need to teach a group. Volunteering can range from becoming a committee member to helping at meetings, making refreshments or supporting a particular group or activity. Speak to any Committee member at a monthly meeting, at a new-members meeting or at any time to find out where your interests and available time might be most useful.
How long do I need to be a member before I can volunteer, start a group or become a committee member?
There is no waiting period. You can start volunteering as soon as you join, and we warmly encourage new members to become involved. If you have an idea for a group or would like to find out more about helping the u3a, please speak to a Committee member or the Groups Co-ordinator.
4. About Melton Mowbray u3a
Who is responsible for running Melton Mowbray u3a?
Melton Mowbray u3a is overseen by its Committee. The Committee members are also charity trustees and are collectively responsible for the governance of the organisation, including ensuring that it operates appropriately, complies with its legal responsibilities and manages its finances properly.
What insurance cover is in place when I take part in Melton Mowbray u3a activities?
Melton Mowbray u3a is insured through the national u3a arrangements. Members can view the relevant policy cover information in our Document Library at https://melton-mowbray.u3asite.uk/document-library/.
My question isn't answered here. Who can I contact?
We are happy to help. You can contact a member of the Committee or send a general enquiry through https://melton-mowbray.u3asite.uk/contact/. Alternatively, call 0300 102 4512, leave a message and someone will return your call.
Your Support Directory
Help & Support
Whether you have a question about using our website, accessing your membership information, staying safe online or getting to grips with everyday technology, this is a good place to start.
Choose the area you need below. If you still can't find the answer, we'll point you towards someone who can help.
Membership & Beacon Help
If you need help with your membership or Members' Portal, whether you're joining, renewing, updating your details or having difficulty accessing the Members' Portal, you'll find step-by-step guidance in our Membership section under the relevant heading.
Digital Help & Support
Sometimes it's much easier to ask a real person. Our Digital Friends volunteers help members become more confident using phones, tablets, computers and online services.
Whether you're struggling with email, joining an online meeting, finding something on the internet or simply wondering which button to press, don't be afraid to ask.
You will find lots of helpful guides and resources in our Digital Friends section. Alternatively, you can contact a member of our Digital Friends Team for practical help with your query.
Staying Safe Online
Social media is a great way to keep in touch, but it's important to understand your privacy and security settings. Our guide explains some simple steps you can take to protect your social media accounts.
Ability Net
AbilityNet provides free, impartial advice and practical support to help older and disabled people use digital technology with confidence.